Privacy Policy

At GiftyGlow, we value your trust. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.

Information We Collect

We collect information that you provide directly to us, as well as some data automatically when you use our site.

• Personal details — name, phone number, email address, and shipping address when you place an order.
• Order details — the personalization text, photos, or names you provide for custom lamps.
• Payment information — processed securely through our payment gateway; we do not store your card details.
• Usage data — pages visited, device and browser type, and approximate location via cookies and analytics.

How We Use Your Information

• To process, personalize, and deliver your orders.
• To send order updates, shipping notifications, and support messages via email or WhatsApp.
• To improve our website, products, and customer experience.
• To send promotional offers, which you can opt out of at any time.
• To prevent fraud and comply with legal obligations.

Cookies & Tracking

We use cookies to keep your cart saved, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not work as intended.

Sharing With Third Parties

We never sell your personal data. We only share information with trusted partners who help us run our business:

• Shipping partners (including Shiprocket) — to deliver your order to your address.
• Payment gateways — to process your payment securely.
• Analytics providers — to help us understand site usage in aggregate, anonymized form.

Data Security

We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. While we work hard to protect your information, no online system can be guaranteed 100% secure.

Your Rights

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data, subject to legal record-keeping requirements.
• Opt out of marketing communications at any time.